Very Dissapointing - The Job Doesn't Exist - Retail Store Manager PetSmart Employee Review

2.0
Sep 4, 2025
Recommend
CEO approval
Business Outlook

Pros

* I haven't worked here; that is the only reason I gave it 2 stars instead of one. It may be great once you get in. This review is on their hiring process.

Cons

I went through one of the longest application processes I have ever seen, with tax information, a personality test, a resume upload, and then was required to fill out my resume again on their site manually. I had to fill out a form with every house I have lived in for the past ten years and a bunch of other random information. It took me probably 2-3 hours to get through it all. Fast forward, I get a call from PetSmart hiring, and they inform me there are no actual openings for the job I applied for, and that PetSmart likes to keep a lot of job listings active to "recruit great talent" even when there is nothing available in the position you are applying for. They then told me I could fill out ANOTHER application for a job that DOES exist, that has half the pay of the first one. Huge slap in the face and a waste of time. I would recommend calling them to find out if the job actually exists before dedicating an afternoon to it.

Explore other reviews about PetSmart

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing space to work. Benefits great.

Cons

Sometimes communication falls apart. Not to mention.

1.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

The staff care a lot and try their hardest but it leads to burn out and being taken advantage of by a company the does not care about YOU.

Cons

Poor management. No work life balance. Bad scheduling. Bad pay. No communication. Leads expected to work more than 10 hours a day during high volume periods, Be responsible for too many things. You run around like a chicken with it's head chopped off the whole time you're at work. Staff are snippy, and rude. A few are okay. Company has you working bare bones, and does not care. Pet parent's are weird, and I don't think have realistic expectations that the boarding facility is more like dropping your dog off at a dog shelter for a week while you go on vacation than a "fun time" for your dog. Dogs get fed, watered, pottied. If that is all you care about, then use the PetHotel. If you want your dog to have fun, and be out of a stressful environment (few dogs do well with constant barking and noise all day, plus being stuck in a cement run, thrown in with a bunch of other dogs who have never been properly socialized) just do in home boarding. I would never board my dog at a place like this.

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