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Petco reviews

Bad management causes high turnover - Anonymous employee Petco Employee Review

3.0
Sep 4, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

New building, casual dress code and pets in the corporate office. Most people are friendly and want to be there, and will help where they can. The cafe is also pretty nice and a good selection of food each day. Depending on what team or department you are on, the schedule can be somewhat flexible. I was paid well above others on my team, so I can't complain about that... but while interviewing NEGOTIATE or else you are stuck with 1-4% raises year each.

Cons

Unlike a lot of companies I have worked for, Petco hires mostly local talent (they do not want to chip in for relocation if you are under a certain level). So, the talent might not be what it could be if the company looked outside of current San Diego residents. The yearly layoffs suck, but at least people are given severance (not sure if it's a good amount, though) and this yearly layoff practice is typical in retail. The expectations in this retail environment are not realistic unless tomorrow the internet shuts down for good and companies like Amazon or Chewy are no longer a concern. Budget for software and programs also seems to be a little stingy, saving money on tools only makes for frustrated employees and slow performance/errors.

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Petco Response
7y
Thank you for your honest and thorough review. Firstly, we appreciate your time with us and this feedback as we're always looking for ways to improve our employee's experiences. We do our best to adapt to changes in the business, but we want to ensure your concerns are being heard. We encourage you to share your feedback with us via the Petco Hotline at 1-888-736-9834 or http://petcohotline.com/ so we can address your concerns and experiences.

Explore other reviews about Petco

2.0
Jul 21, 2026
Sales associate
Recommend
CEO approval
Business Outlook

Pros

At first I really enjoyed working here, I loved having hands on experience with the animals and learning more about them. I also loved hands on experience with customers and helping them with their needs.

Cons

After time the work environment become toxic, my managers became rude. And I realized both the manager and the assisted manager talked bad about everyone else. I was blamed multiple times for things that were not my fault, and left to clean up after everyone else’s messes. I was also blamed for a groomer cutting a dog simply because I was entered the grooming salon. I would not recommend working at this location, because you most likely will be talked bad about and get multiple complaints about things that are not your fault.

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