Pros
The animals. This is truly a place you want to work if you love animals. Recently implemented the Got Caught program, which is a way for fellow employees/supervisors to recognize others for their hard work. It's a morale boost knowing that /someone/ at least recognizes you. Room for advancement and a door into other jobs as well, like veterinary practices, adoption groups, etc. A good place for college/high school kids to start out too. It's fun getting to play with the animals when you're cleaning or showing them to customers, and the random times you actually have the spare time to give them attention.
Cons
The company is really more about the money then they put off. Animals don't really always come first. The lower management (department managers, assistant store managers, general managers) are often under-appreciated as are most of the associates. The higher management...do they exist? The only time we see them is if a.) A district manager or the RCAC is in town to review the store, and then, everyone scrambles to get the store looking perfect because the rest of the month and a half between visits is spent focusing on getting as much stock out as possible. Or b.) somebody does something wrong and needs the higher ups to come out and reprimand them. The hours are ridiculous. We are so understaffed it's ridiculous. You go into PetSmart and they have eight to ten employees on the floor at all times...we're lucky to have three, and that's including the cashier. Bad deeds are punished while good deeds are overlooked, hardly ever recognized. They waste money sending us thousands of labels and signage that usually ends up getting thrown away because not every store has their planograms set the same or even set at all. There's supposed to be structure, but come on...you want it done, give the hours to do it. And planograms...the person who does them for the entire company seems to only take into account the time needed to put up a planogram with an empty gondola. What about the time it takes to take it down?? What about clean up?? Not only that, but the person who does them only uses one item per peg/spot on the shelf. Honestly, most of the time (when corporate isn't around) those pegs/spots are so crammed full of stock that there's not enough room. They need to take that into account.