Confusing Time For Company. - General Manager Petco Employee Review

1.0
Feb 17, 2020
Recommend
CEO approval
Business Outlook

Pros

Generous Discount Program On Products And Services. Benefits Offerings Have Improved.

Cons

There are quite a few cons to be honest Low pay, lack of career advancement, lack of payroll/staffing at store level, minimal training for new hires and finally a general lack of effective and sincere communication and support across all areas of the company. After being with the company for just just shy of two decades I have seen a lot of ups and downs but the latest reorganization nightmare might take the cake for the worst decision in company history. It was presented as way for store leadership to have more room for growth in the field etc. The only problem is that they eliminated 60+ field leadership positions to free up funds for this reorganization. This resulted in the bulk of these new positions being filled with people exiting these eliminated positions. As a result very few people were given the opportunity to move out of store leadership positions. This reorganization is going to cost Petco a lot of very talented managers who have stuck with the company through the good times and bad times in hopes that their dedication and hard work would eventually be recognized. After almost two decades I am interviewing for positions to leave a company I once loved and gave 110% to everyday without fail. I am sad to say I am not alone. It’s a dark time for Petco. I would strongly encourage anyone thinking about applying to look elsewhere. The company is in upheaval and their actions are contrary to a positive work environment and also contrary to the public persona they are desperately trying to portray. Maybe in a few years they will emerge from this successful and they will be a viable employment option once again. Sadly they will have lost many amazing employees and the values that have made them special in the process.

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5.0
Jan 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Hours are good, flexible job

Cons

I don't know really, good job

1.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

- Wonderful people under the Sr. Director level - Dogs in the office - Brand name carries weight on your resume

Cons

- Sr. Directors and above are largely nepotism hires rather than merit-based promotions - Leadership team is toxic and disrespectful, and that tone trickles down to other senior leaders - Gender favoritism shows up repeatedly, with women being asked to pick up the work of men without additional pay. Or men being promoted over women due to favoritism and not merit. - Nearly every employee I worked with was disengaged and functioning out of fear of layoffs rather than job satisfaction (layoffs happen multiple times a year) - The company's declining position also makes it harder to land your next role, since a recent Petco title now reads as coming from a struggling brand

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