Avoid like the plague - General Manager Petco Employee Review

2.0
Jun 9, 2021
Recommend
CEO approval
Business Outlook

Pros

Helping pets live their best lives

Cons

Corporate disconnect is higher than any other job I've had. "We are not a tasking company" says a manager to my face, while assigning me a laundry list of tasks during a visit. Expect to work your teams to death all while selling subscriptions to the grooming salon. Don't sell subscriptions? Your job will be on the line and you will be told how worthless you are regardless of your sales growth. You will be expected to figure out a way to work truck on time, have world class animal care, run register, sell grooming subscriptions, capture guest emails, AND do resets with pictures to prove you did it, all while there is only you and a cashier. Good luck having any meaningful conversations with customers while "CURBSIDE GUEST HAS ARRIVED!!" is yelled over the intercom any time a customer doesn't want to come in the store.

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5.0
May 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Good environment and great people

Cons

There is no cons here

1.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

- Wonderful people under the Sr. Director level - Dogs in the office - Brand name carries weight on your resume

Cons

- Sr. Directors and above are largely nepotism hires rather than merit-based promotions - Leadership team is toxic and disrespectful, and that tone trickles down to other senior leaders - Gender favoritism shows up repeatedly, with women being asked to pick up the work of men without additional pay. Or men being promoted over women due to favoritism and not merit. - Nearly every employee I worked with was disengaged and functioning out of fear of layoffs rather than job satisfaction (layoffs happen multiple times a year) - The company's declining position also makes it harder to land your next role, since a recent Petco title now reads as coming from a struggling brand

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