Love it, mostly - Dog and Cat Department Manager Petco Employee Review

4.0
Jun 24, 2010
Recommend
CEO approval
Business Outlook

Pros

I have a passion for working with animals and their pet parents. I love the fast pace and diverse job duties.

Cons

I hate that the store and us managers are not given the hours to function in a customer service positive atmosphere. The new "customer advisor" position is a joke. She spends 2-4 hours a day covering register and aquatics because hours were cut from those positions to cover her full time status. This is not good customer service.

Explore other reviews about Petco

5.0
May 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Good environment and great people

Cons

There is no cons here

1.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

- Wonderful people under the Sr. Director level - Dogs in the office - Brand name carries weight on your resume

Cons

- Sr. Directors and above are largely nepotism hires rather than merit-based promotions - Leadership team is toxic and disrespectful, and that tone trickles down to other senior leaders - Sexism shows up repeatedly, with women being asked to pick up the work of men without additional pay. Or men being promoted over women due to favoritism and not merit. - Nearly every employee I worked with was disengaged and functioning out of fear of layoffs rather than job satisfaction (layoffs happen multiple times a year) - The company's declining position also makes it harder to land your next role, since a recent Petco title now reads as coming from a struggling brand

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