Not what you think it's going to be. RUN. - General Manager Petco Employee Review

1.0
Oct 11, 2010
Recommend
CEO approval
Business Outlook

Pros

The customers that truly care about their pets made it tolerable. The knowledge gained about pet nutrition changed my thinking and was very beneficial. Benefits were fair to good compared to other corporate retailers. Pay WOULD be decent...but in order to truly do a great job, you'd have to LIVE in the store, driving your average hourly wage WAY down. Not worth it.

Cons

One word: PAYROLL. 270 hours to run a store that has live animals? Honestly, if this were done correctly (and they indeed put animals first), you could spend an easy 160 hours a week for just saltwater and freshwater fish ALONE. Nevermind that you're expected to stop everything for anywhere from 1 to 5 hours every day for "showtime" and just wait on customers. (no extra payroll was given for this) Without going on and on, unless you have no family or life outside your job and you're completely okay with the amount of sickness and death that just "comes with the job" (again, almost all payroll related)- then do NOT work for this company.

Explore other reviews about Petco

5.0
Feb 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Good team and leadership at this location

Cons

Hours range from morning by to night

1.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

- Wonderful people under the Sr. Director level - Dogs in the office - Brand name carries weight on your resume

Cons

- Sr. Directors and above are largely nepotism hires rather than merit-based promotions - Leadership team is toxic and disrespectful, and that tone trickles down to other senior leaders - Gender favoritism shows up repeatedly, with women being asked to pick up the work of men without additional pay. Or men being promoted over women due to favoritism and not merit. - Nearly every employee I worked with was disengaged and functioning out of fear of layoffs rather than job satisfaction (layoffs happen multiple times a year) - The company's declining position also makes it harder to land your next role, since a recent Petco title now reads as coming from a struggling brand

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