PETCO - where training and staffing don't come first - Department Manager Petco Employee Review

1.0
Feb 23, 2011
Recommend
CEO approval
Business Outlook

Pros

Great customer base and working with animals. If you enjoy helping people learn how to give their pets a better life, then you will enjoy that aspect of the job.

Cons

Always understaffed due to strict payroll Mismanagement of salaried managers is frequently overlooked by corporate Training is EXTREMELY inadequate and practically non-existent. All training is now done on a computer and most of the information isn't even absorbed by the trainee. The test stating that an associate is "certified" can be taken over and over until they finally pass. Favoritism is quite evident in most stores

Explore other reviews about Petco

5.0
May 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Good environment and great people

Cons

There is no cons here

1.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

- Wonderful people under the Sr. Director level - Dogs in the office - Brand name carries weight on your resume

Cons

- Sr. Directors and above are largely nepotism hires rather than merit-based promotions - Leadership team is toxic and disrespectful, and that tone trickles down to other senior leaders - Gender favoritism shows up repeatedly, with women being asked to pick up the work of men without additional pay. Or men being promoted over women due to favoritism and not merit. - Nearly every employee I worked with was disengaged and functioning out of fear of layoffs rather than job satisfaction (layoffs happen multiple times a year) - The company's declining position also makes it harder to land your next role, since a recent Petco title now reads as coming from a struggling brand

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