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      Phenom

      Engaged Employer

      Phenom reviews

      PHENOMENAL! At misleading hires. - Client Services Manager Phenom Employee Review

      1.0
      Oct 28, 2019
      Client services manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      People, snacks, unlimited PTO, casual environment

      Cons

      Turnover is picking up leadership is not addressing it Pay not competitive in client services A lot of “work harder” but no time to work smarter heard we are going to staff more, but heard it was so clients can do positive references (I guess we’re getting bad mouthed lately ?? not surprised because we get lots of delays.)) Anyway, why not hire just to give a good experience ?? And so the teams have enough support?? If someone is good at their job it does not mean they are a good leader , need to promote if someone has the right skills or problems continue Internal cross functional communication continues to be an issue

      avatar
      Phenom Response
      6y
      Thank you for taking the time to leave some feedback on Phenom People. We are always looking for ways to improve our processes to make sure everyone at Phenom has the best possible employee experience. We hear your concerns and invite you to talk with someone in HR so we can specifically address your concerns. Thank you again for your feedback and for being a phenomenal employee!

      Explore other reviews about Phenom

      5.0
      May 16, 2026
      Associate product manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Have lot of scope to get involved and know the product and have the free will to try and fail

      Cons

      none none none none none

      11
      3.0
      Jun 3, 2026
      Customer value manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Phenom offers exceptional flexibility with unlimited PTO and minimal micromanagement. The benefits are top-tier, and the free food in the office is a great perk. Overall, it’s a very employee-friendly environment that values autonomy.

      Cons

      There is a significant lack of direction within the CV team, with constantly shifting priorities and inconsistent delivery cycles. Methods and tools change frequently, and data collection is manual and inconsistent, frustrating both clients and employees. Furthermore, there is a lack of knowledge sharing between teams, which exacerbates inefficiencies. Leadership also lacks a clear vision for the department’s future, and there is no intuitive framework to streamline processes or deliver value more efficiently, creating ongoing friction for the team.

      14
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