Quintessential Beauracratic Corporation - Customer Success Manager Philips Employee Review

2.0
Sep 28, 2022
Recommend
CEO approval
Business Outlook

Pros

- Decent benefits, especially retirement, family planning, and PTO - Fairly competitive salary ranges -Stated mission & values (though living up to these values is another question) - Flexible working policies for most employees- remote and hybrid are possible - Work/Life balance

Cons

Working at Philips has been one of the most frustrating experiences of my career. I cannot even sum up all the ridiculous experiences I've had, but here are some of the chronic problems at Philips - No (or extremely difficult) career progression. If you want a promotion or a raise, you better be ready to fight for it. And your manager better be ready to fight for it too. And it still may never happen. It took me over a year to receive a promotion that had the full support of everyone in my team's leadership because the vague "Philips" had to approve it. - Anything HR-related. It will take 10,000 years and might simply never amount to anything. It will take 6+ months MINIMUM to backfill roles when turnover happens, and EVERYTHING has to go through the beauracratic slog. - No transparency about business decisions. "Philips" will make decisions for your team and for individuals (including you) that make absolutely no sense and are often completely impractical or even impossible. You will be expected to execute their vision though. Never mind that nobody will have any clear idea what that vision is... - Along with the lack of transparency comes the confusing hierarchy. It will never be clear who is making decisions (never mind why) so you will have no recourse when a decision is made that negatively impacts you, your team, and your customers. Whoever is telling you the news is probably just the meeting-holding messenger (see notes on culture below) - Terrible culture. If you love meetings and hate doing actual work or accomplishing anything, Philips is the place for you! Philips rewards people who are extremely good at... being in meetings... and provides no support for the actual team members doing work. Your best bet for a career in Philips is to ditch the work and practice schmoozing. - No job security. Though I was not laid off, I witnessed dozens of others be laid off around me. Again, it was never clear why these decisions were made, who made them, or what the end goal was. Skill and contribution didn't save anyone- people who were literally irreplaceable were laid off for no apparent reason and with no recourse. This is a Forbes 500 company, not a tech startup. Why work here if NOT for stability? What good are any of the benefits if you may just end up unemployed?

avatar
Philips Response
3y
Hi, thank you for taking the time to share a few words about your Philips experience, as a Customer Success Manager. It's clear that this experience was not a positive one; your concerns are duly noted, as it's important for us to listen and understand. Your feedback will be used in the aggregate to continuously improve the lives and work experience of our employees. Please know that our upper Management is also active on here, reading all reviews. Wishing you all the best with your career.

Explore other reviews about Philips

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance, pay, opportunities

Cons

Slow moving industry, management style

avatar
Philips Response
5d
Thank you for sharing your perspective and for your ongoing dedication to our organization. We acknowledge the feedback regarding internal organizational dynamics. As a leader in a heavily regulated and critical sector, we remain fully focused on process optimization, streamlining decision-making, and enhancing leadership alignment to cultivate a highly agile environment for our teams worldwide. We encourage you to reach out to HR or your manager for an open discussion regarding your feedback, and we appreciate your continued contributions to our shared mission.
2.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

The people in non- upper management roles that work there are fantastic. Great sense of community onsite and the culture champions are consistently looking for ways to make work life better.

Cons

Very poor communication on the strategy for the business unit. Leadership publicly promotes innovation and new ideas to be presented but then those ideas are shot down or penalized in private by current upper management. The business unit leadership says that don't want excuses for project delays but will then decide to do 3 major layoffs in the first two quarters with no transition plan, no support for gap in resources and no expectations to delayed progress.

avatar
Philips Response
13h
Thanks for sharing your feedback and for your 7.5 years of service with us. It’s great to hear that you found a fantastic sense of community and culture onsite among your colleagues. We’re sorry to hear about your experience. Your perspective on management transparency and resource support is incredibly helpful, and we’re actively working to improve our ways of working. We appreciate your dedication over the years and your honest insights, which help us focus on building a better workplace. We wish you all the best in your future career.
See reviews by: Helpful|Rating|Date|All