Pros
People in support are (mostly) great. They have your back and are really the only thing that get you through the day. I learned what type of company I do not want to work for and what type of leader I do not want to be.
Cons
I really wish I had read the Glassdoor reviews before taking this position - they are speaking nothing but truth. - Hope you like to be micromanaged! As stated in other reviews, the owners are rarely in the office (I’ve actually never seen or met one of them). In their absence, the HR rep is running things and if you aren’t boot licking you are not going to have a good time. - If you’re good buddies with HR you can do no wrong and will get little to no repercussions for messing up on the job or just straight up not doing your job. If you go to management or HR about an issue, they will tell you to mind your business - even if your workload is piling up due to others not pulling their weight. - A new Support Manager was put in place which showed some promise. He started having weekly one-on-one meetings and is keeping track of metrics. He advises employees to come to him with any issues or to blow off some steam - which he then goes and tells to HR. Very easily offended by any not-positive words about the work environment. - I was told “your negative attitude about taking on additional responsibilities without additional compensation is unprofessional.” I’ll leave it at that. - Expectation put on the Support Team is unreal. It was frowned upon to leave work on time (even when all of your work is done). The rest of the office treats the Support Team terribly even though they are the ones that deal with any issues with the business or the site. - Owners are out of touch with what is going on in the tech world and in the company. Speaking out for improvements will get you nowhere - Limited PTO which makes sense for a company this size. You have to accrue your time off (vacation and sick days come from the same 15 days) and don’t actually earn all of your days off until the 1 year mark. - You are provided with work from home materials that you are not allowed to use. - Mental health is not taken seriously, especially by HR. I was asked to have my “bad mental health days planned out in advance” so I could take PTO for them. Again, this is the PTO that you don’t earn until a full year. - They promote people who brown nose over people who have the actual experience and drive from the support team. You’ll be told there are no openings upstairs and then magically someone HR likes gets a promotion the next week. It doesn’t matter how good you are at your job or how much experience you have. You’re going to have to smile through the sh*t and say thank you to go anywhere. - I have felt such relief and a weight off my shoulders since quitting this job. Save yourself the trouble and find a company that actually values you.