Avoid - AV Technician Pinnacle Live Employee Review

1.0
Apr 24, 2024
Recommend
CEO approval
Business Outlook

Pros

They were quick to bring me in initially

Cons

Worked 6 hours from October 2023 through April 2023 Only received a butt dial in November 2023 where they told me "hopefully we'll have something for you soon." Tried to reach out to get updates on my position to no avail for months Only received a reply once I said due to their lack of response I was assuming I was let go and needed to file for unemployment Me: "Hey just checking in. It's been awhile since I've heard anything from ya'll, was under the impression when I got hired that I'd be working a little more." No response for 2 days Me: "I'm going to assume from the lack of response that I've been let go and need to start filing for unemployment. This has been extremely unprofessional and I will be sure to share my experience." 1st Response: "Hey buddy, sorry I missed your previous text. We have several on call technicians that we rotate through on an as needed basis. There may be some full time positions through another AV company in town. Keep your eye out for that." 2nd Response: "I can also recommend a few labor brokers that you could work through if you need that info." Me: "First, don't call me buddy. I appreciate the opportunity but you cannot deny how unprofessional this looks. I went months without working or hearing anything about my position, it's ridiculous." 3rd Response: "Sory if there was a misunderstanding about what part time on call is. If you would like contact information for a few local labor brokers please let me know." Me: "I think I'll take my trust elsewhere, plenty of places willing to help a disabled person find a reliable job. Hope you communicate better with your other employees."

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Pinnacle Live Response
1y
We’re very open to any constructive criticism from any of our former employees. We appreciate you bringing these concerns to our attention. We are striving to continually create a positive and communicative work environment. Your feedback is essential in guiding our efforts to improve. Thank you for helping us grow.

Explore other reviews about Pinnacle Live

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work- great people

Cons

Still growing some ayats and processes but off to a good start

1.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

The job itself isn’t so bad. As in, the general tasks of a live event audio-visual technician are not so bad. You can get your hands on some equipment which will help you get a better AV job later. My coworkers were cool for the most part.

Cons

This is where things get tricky here in terms of writing a review. I am going to leave out specific names and the specific property I worked at. But it was a terrible work environment. Lots of corporate gaslighting in terms of management leading workers on into thinking they’re going to be given a promotion only for that position to be taken by an outside hire. The operations director of the property I worked at got the job through the guy who was the district lead. Lots of toxicity in that workplace. Real training was almost non-existent. Just a bad atmosphere to work at. And if one property is like that, then there are other properties like that. Corporate should be made aware of this. If you’re the type of person who values a low paycheck (other companies will pay more for this work) over your mental health then this job is for you. If you’re the type of person who brings others down in order to pull yourself up so you can get ahead, then management at this company is right for you. If you’re the type of person who wants to learn new things every day, better yourself, and succeed through hard work, this company ain’t it. My advice for you, should you choose to work here, is to use it as a stepping stone to get you into a higher-paying role at a different company or try to move laterally into an AV adjascent field.

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Pinnacle Live Response
2w
Thank you for taking the time to write this - reviews like this take time and effort and are easy to skip. We appreciate that you didn’t- and that you pointed out the positives along with your specific concerns. The issues you raise — around leadership, training, and promotion transparency at the property level — are not the standard we hold our properties to, and we take it seriously when we fall short of that. We'd genuinely like to understand more and appreciate you taking the time to share your feedback. If you prefer to report your concerns confidentially and anonymously, you can use NAVEX, our independent reporting hotline. Instructions for accessing NAVEX are available in ADP. Thank you again for bringing these matters to our attention — we're always working to do better for our teams.
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