-Better pay than Encore or Inspire
-Great training and advancement opportunities
-Good benefits
-Better commitment to work-life balance than my past employers
-Regional management was responsive to requests for additional support in terms of specialized labor and equipment
Cons
-Unrealistic budget targets to obtain a bonus, at least for the first year of operations. Now that venues are likely fully staffed, trained, and equipped this may not be an issue anymore.
Pinnacle Live Response
1y
Thank you for your thoughtful advice and for the opportunity to work with you. Your feedback motivates us to continue striving for excellence in all areas. Thank you for contributing to our ongoing efforts to create a positive, well-equipped, and supportive workplace.
The job itself isn’t so bad. As in, the general tasks of a live event audio-visual technician are not so bad. You can get your hands on some equipment which will help you get a better AV job later. My coworkers were cool for the most part.
Cons
This is where things get tricky here in terms of writing a review. I am going to leave out specific names and the specific property I worked at. But it was a terrible work environment. Lots of corporate gaslighting in terms of management leading workers on into thinking they’re going to be given a promotion only for that position to be taken by an outside hire. The operations director of the property I worked at got the job through the guy who was the district lead. Lots of toxicity in that workplace. Real training was almost non-existent. Just a bad atmosphere to work at. And if one property is like that, then there are other properties like that. Corporate should be made aware of this.
If you’re the type of person who values a low paycheck (other companies will pay more for this work) over your mental health then this job is for you.
If you’re the type of person who brings others down in order to pull yourself up so you can get ahead, then management at this company is right for you.
If you’re the type of person who wants to learn new things every day, better yourself, and succeed through hard work, this company ain’t it.
My advice for you, should you choose to work here, is to use it as a stepping stone to get you into a higher-paying role at a different company or try to move laterally into an AV adjascent field.
Pinnacle Live Response
2w
Thank you for taking the time to write this - reviews like this take time and effort and are easy to skip. We appreciate that you didn’t- and that you pointed out the positives along with your specific concerns.
The issues you raise — around leadership, training, and promotion transparency at the property level — are not the standard we hold our properties to, and we take it seriously when we fall short of that. We'd genuinely like to understand more and appreciate you taking the time to share your feedback. If you prefer to report your concerns confidentially and anonymously, you can use NAVEX, our independent reporting hotline. Instructions for accessing NAVEX are available in ADP. Thank you again for bringing these matters to our attention — we're always working to do better for our teams.
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Pinnacle Live reviews FAQs
According to anonymously submitted Glassdoor reviews, Pinnacle Live employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Pinnacle Live. This rating has decreased by 7% over the last 12 months.
77% of Pinnacle Live employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Pinnacle Live 3.3 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.
Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Pinnacle Live layoffs and their outlook for job security at Pinnacle Live in 2026.