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      Comfortable but slow - Customer Success Manager Pinterest Employee Review

      4.0
      Sep 22, 2019
      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - 3 meals a day - nice people - very good work life balance - decent perks - good exposure to a variety of projects - safe comfortable work projects because we are playing catch up

      Cons

      - nobody takes up ownership outside of their OKRs - everybody plays it safe, no risk-taking - everything moves super slow - not my responsibility so i don't care attitude - too many people taking PTO, 3/10 OOO email responses - no mobility, too many external hires for middle management who don't really serve any purpose - pay is suppressed

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      Pinterest Response
      6y
      Thanks for this feedback, your honestly is appreciated. You're raised some concerns here that should be addressed and I'm sharing this feedback with our team. Despite these concerns, I'm encouraged that you are still somewhat enjoying your time at Pinterest %E2%80%94 we'll work on the cons to improve your experience even more.Jo, CHRO

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      5.0
      Apr 22, 2026
      Senior staff software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      WLB, pay, remote, culture, collaboration, ML

      Cons

      Recent layoff wasn’t handled well, limited career opportunities

      1.0
      Jun 8, 2026
      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      WLB Remote work (which is slowly ending). Strong ICs

      Cons

      Poor leadership vision, strategy, and execution. Rebranding products that already exist as net new to chase a headline. Unclear career growth unless you are internally connected to “the right people”. Middle management that is there to boost their career / repackage IC ideas as their own with zero credit. RTO rollout was botched leading to senior sellers leaving. Lots of toxic positivity and virtue signaling

      1
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