Once a great company, hopefully a great company again! - Supervisor - Customer Care Pitney Bowes Employee Review

3.0
Nov 15, 2009
Recommend
CEO approval
Business Outlook

Pros

Pitney Bowes provides unique solutions for our customer base with a market share hovering around 80%. A service and manufacturing company with a footprint across 130+ countries. Opportunities in almost any field are available both in the U.S. and abroad. Full tuition reimbursement is part of the benefit package and support is provided to ensure success. A number of acquisitions has allowed diversification of our market which has also provided an opportunity for Pitney Bowes to change the face of their services. These technology advances through acquisition have assisted in the companies ability to retain market share and stay competitive.

Cons

Pitney Bowes is an extremely siloed company. Each division set's their own KPI's which are often totally exclusive of one another. Often one division must fail so another can succeed. The company is very top heavy with many VP's without direct reports. The company's original bread and butter was postage metering equipment and up until recently Pitney Bowes held 95+% of the market share. With the advent of email, internet virtual metering capabilities, competitor growth, and customer restructuring due to the poor economy, market share has declined. A company once known for it's field service organization, has on it's own accord, restructured to a point where a discernible service presence exists.

Explore other reviews about Pitney Bowes

5.0
Dec 6, 2025
Recommend
CEO approval
Business Outlook

Pros

I enjoyed working for Pitney during my time there. Overall, it was a great experience. They allowed me to work from home, with on-site visits when needed. Everyone was very supportive, including the management team.

Cons

nothing as such to report

4.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Learned a lot, good people to work with

Cons

The company was going through some financial turmoil at the moment.

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