The Implementation department can’t support the volume of clients coming in.
The workload is beyond absurd with no incentive or overtime paid, little to no support or help, and virtually no training. The department is in disarray with employees quitting left and right, most of which barely stayed for a year.
It doesn’t matter how many times you contact management for help, they don’t have time to respond until it becomes an escalation. They just keep assigning new clients because their hands are tied.
I’m sure someone from HR will see this and respond to this in a similar manner to the other negative reviews on here. I hope they can fix things because it would be a great place to work if it was a functioning department with proper training and resources (especially for 4th quarter) but until then, steer clear of working for Implementation!