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      Planday

      Part of Xero

      Engaged Employer

      Planday reviews

      Absolute Shambles - Anonymous employee Planday Employee Review

      1.0
      May 13, 2023
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I was lucky enough to work with a great team during my time, and have some excellent leaders within my department (who themselves saw sense and left) but outside of that I don't see many pros to working at Planday.

      Cons

      It has been incredibly disappointing to see a company that I was previously proud to work for, and that used to genuinely care for it's employees, become what it is today. The rapid decline in it's culture and efficiency in the last two years mainly coincides with the appointment of Birgitte Pihl as CPO and the acquisition by Xero. The company is led by an SLT who's main focus is how they can help themselves and constantly resist any integration or direction from Xero. Ego on both sides at senior management gets in the way of any real collaboration or improvement to the Planday business model. The decimation of the Planday I joined has been driven mainly by Birgitte (CPO), for someone who is supposedly there to champion "culture" and be the head of people, she is one of the most toxic and uncompassionate people I have ever worked with. Unless you sit within her favoured Copenhagen office, and under her watchful eye, she cares very little about you or your welfare. This is particularly evident at the London office. Any culture and collaboration that existed between the offices when I originally joined has been massively eroded since her arrival. This has been replaced with a culture of toxicity and favouritism, perpetuated by Birgitte herself and she does very little to encourage any improvement in relations. She believes herself to be a great people leader and takes an instant dislike to anyone who challenges this. This has been incredibly apparent in the recent months with redundancies affecting teams across the group, but very different approaches taken depending on how "valued" you are by Birgitte and the SLT. While the message being sent out to employees is about open communication and minimising impact, the reality is very different. Unclear and inconsistent communication is the norm and everyone is just left guessing and waiting to see how they will be impacted.

      avatar
      Planday Response
      3y
      Hi there, I appreciate your feedback and take any criticism seriously, but feel that some of your comments are neither representative of our company culture nor leadership. Our SLT is committed to the company’s success and is working hard to integrate and collaborate with Xero to ensure that we continue to provide the best service to our customers, while keeping our unique Planday culture and values. We do not tolerate any behavior that is not in line with our company values, and we take appropriate action if necessary. Personally, I was sad to see myself described as toxic and uncompassionate, and I would very much like to learn more about what I have done to upset you like this. I understand that you might have experienced uncertainty during recent redundancies. We take the wellbeing of our employees seriously, and we have made every effort to communicate as clearly and transparently as possible throughout this process. We understand that redundancies can be difficult for everyone involved, and continue to provide support to affected employees. Since I am in London this week, I would welcome the possibility to meet in person to discuss your concerns. You are always welcome to reach out directly. Best, Birgitte Pihl CPO

      Explore other reviews about Planday

      1.0
      Mar 8, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Most colleagues are friendly, some people are amazing, but most of them left to pursue better opportunities. Quite good with social events and coming up with different activities. Lunch is good. Work/life balance is ok.

      Cons

      In this organization, only the sales team gets praised and rewarded. Mostly, other people are underpaid, not recognized, and barely get salary increases or other benefits. Some employees, with extremely challenging jobs, long working hours, and multiple years of seniority, have insanely low pay. There are absolutely no growth opportunities. No career progression opportunities and no budget to take any courses to get certified. The management says that they are open for change and more effective processes, but when it is time to implement a new process, they start to come up with reasons why it is not a good time to do it and that we should not take away the freedom to let employees do tasks in their own, unstructured way. The workplace advertises a hybrid culture, but the department executive does not believe that any work gets done when working from home. He was always sitting by the door to look at what time people come to work and leave. Only the ones being the first ones in and last ones out are “productive”. Once, I had to defend myself to be allowed to go to the GP in the middle of the day to get antibiotics for a bacterial infection, and got questioned by the said executive whether visiting the GP "is really necessary". I am so blessed that I got out of this place.

      1
      avatar
      Planday Response
      3mo
      Hello there, Thank you for sharing your candid feedback — we genuinely appreciate it, even when it's difficult to read. We are really sorry to hear that your experience left you feeling unrecognised and that the day-to-day environment felt restrictive. This is not reflective of the culture we have built at Planday, and it is not the experience we want anyone to have. We do have growth opportunities and a learning budget in place, and we are sorry these did not feel accessible or visible to you during your time with us. We are committed to continuous improvement and would greatly appreciate the opportunity to learn more about your specific experience, so we can investigate and address it directly. Please feel free to reach out to me directly at alyssa.nenstiel@planday.com. Best wishes, Alyssa Nenstiel People Experience Partner at Planday
      4.0
      Apr 9, 2026
      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits and nice teammates.

      Cons

      Shift of focus in the core markets, bets on new unsure markets.

      avatar
      Planday Response
      3mo
      Hello Plandayer, Thank you so much for taking the time to share your current experience and for your rating. We genuinely appreciate your recognition of the great benefits and good colleagues - these are important aspects to our culture here at Planday, thank you for highlighting them as pros. We also hear your honest feedback regarding strategy - changes and shifts can feel uncertain. We are committed to communicating about our vision and the reasoning behind any strategy changes at our regular all hands meetings (Town Halls, Quarterly Kick Offs etc), so that everyone feels informed and part of the journey. You are also welcome to ping me directly if you'd like to discuss this further, or if there is more feedback you’d like to share. We look forward to seeing your continued growth here at Planday! Best wishes, Alyssa Nenstiel People Experience Partner at Planday
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