Supportive coworkers but chaotic and toxic leadership - Customer Success Manager (CSM) Pluralsight Employee Review

1.0
Apr 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Nice coworkers to work with Fully remote jobs

Cons

Chaotic culture, no organization Toxic leadership culture Basic onboarding and no tools for success No clarity and honestly internally Low strategic mindset from leadership Motions and product updates Rollout without strategy and internal alignment Use competency plans for termination Basic benefits No recognition

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1.0
May 21, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Immediate coworkers Unlimited Paid Time Off

Cons

New senior leadership that came in from Avantax essentially ruined the company and culture that had been built up in years prior. They took no time to understand roles within the business, just interested in making any short term cost cutting decisions that will keep them afloat. However, they have no long term strategy in mind and are constantly pivoting on a whim.

4
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