Not bad but not great either - Member Service Representative Point32Health Employee Review

People of all ages work here, but the pay is only good for a teenager still living with their parents Some managers are not so great The communication is absolutely horrible. When there's a big change in the company, such as a merger between Integra and Point32Health, we are not made aware of it, and were blindsided when members were calling in wondering why their DME suppliers were suddenly out of network. And then we look like morons. And that's just one example. Whenever there's a change or some update, I'm sure they'll go over it in the Town Hall meetings, but as we are member services, we aren't privy to any new information, which is unfortunate because the members call us looking for guidance. We are literally the first line of defense for members calling in and the last ones to know about anything. The managers are ALWAYS in meetings. If we need help when we're on a call, sometimes we have to wait several minutes if not longer to get a response because they're all in meetings, but then they harp on us to lower our call times and post call times. All it's doing is effecting the member experience and hurting our numbers