Pros
Fairly easy to get hired - they look for EITHER customer service experience or IT knowledge, both are not required, so makes a great entry-level IT position. Variety of schedules that can work around your preference in most circumstances Laid back atmosphere, although still want you to meet metrics in-reason Lateral moves are fairly easy High-performers (who also have the right personality) have room for advancement
Cons
Pay is less than average for experienced IT support - if you don't get promoted in a couple years look elsewhere. Unwritten rule they look at personality that matches with culture for good reviews or even on good terms with co-workers. Sometimes too laid back (swearing is the norm, dress-code is not really enforced) Massaging numbers is a needed skill here - make Level 2s look good to make Pomeroy look good to customers.