Pros
Amazing Product with some staff who are genuinely passionate about what they do and genuinely care about great service.
Cons
Antiquated computer system that is not fit for purpose. Policies and procedures that are set up to fail and upset customers. Management structure that whilst well intentioned leaves people in positions of responsibility who are not fit for purpose. Ever moving goalposts that leave you incredibly frustrated. Little or no incentive to beat targets. No training processes beyond monthly hour long sessions. A website that is a joke and massively confusing for the end user. Senior management who lack real class and will view you as a disposable commodity. Rapid staff turnover in sales roles even for a sales based environment.