The good, the bad and the ugly - Concierge Desk Porch Group Employee Review

2.0
Aug 10, 2014
Recommend
CEO approval
Business Outlook

Pros

The vast majority of the employees are smart, friendly, helpful and consciences about their jobs. The office location was excellent, free parking too. The food was easily the best thing about Porch from an employees perspective. If you are fresh out of college and are prepared to work hard, earn low wages and get experience, Porch is for you.

Cons

My manager was smart but was a horrible team leader. He was a poor communicator and would throw you under the bus at the drop of a hat during management meetings. He was young and obviously had never managed a single person in his life. Every 48 hours, my job changed dramatically, 90%-100%. It also changed every single hour before the huge change that took place every other day. My background in college was MIS-Business Analytics and Business Management and I have no doubt that my manager was annoyed by my 2 questions a day. How does your manager get annoyed for asking him a question about something that was 100% correct yesterday and now was 100% incorrect today? My work ethic and intelligence intimidated my manager and co-captain of my area. They were insecure about their own abilities and saw me as a threat. I was let go from my $12 per hour position because of this. Are you serious?

Explore other reviews about Porch Group

5.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great team. Enjoy working with everyone.

Cons

High incentives would be nice.

4.0
Apr 11, 2026
Recommend
CEO approval
Business Outlook

Pros

- Pay and benefits were above average - Off-site company meeting in Irving, TX was fun and fully reimbursed (flight and hotel) - Smaller, tight knit team for licensed calls

Cons

- Training for myself and one fellow new hire took 10 months to complete (most of it was spent in Underwriting vs. customer service). - Manager of customer service call center spoke unprofessionally and rudely in public (via company’s Teams) to myself and others, which she escalated and led to me resigning. - “Offline” work in between phone calls, as most call centers do not expect this from us - Rotating the licensed reps to be in the unlicensed queue (due to volume and not enough staff) more often than was initially promised caused a strain and burnout fast.

See reviews by: Helpful|Rating|Date|All