A low paying call center with no room for advancement - Local Market Specialist Porch Group Employee Review

1.0
Oct 17, 2014
Recommend
CEO approval
Business Outlook

Pros

The location is great. Porch is located in Seattle but not in the heart of downtown so the commute is easy. Free Friday lunches and about $20 allowance in snacks a month. Amazing hard working co workers. Porch may shake up the industry and can be a game changer.

Cons

I was very excited about the chance to work for Porch then I started. I found out quick that this was a high pressure call center. The noise is bad, so bad most sales reps have to cover their mouths with notebooks so the people we are calling don't know it is a call center. The pay is very low and they have no plans of changing the compensation plan. The product that we are selling does not have real value yet, though I am optimistic it will get better. I still felt guilty selling it. Micromanagement and constantly listening to my calls

Explore other reviews about Porch Group

5.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great team. Enjoy working with everyone.

Cons

High incentives would be nice.

4.0
Apr 11, 2026
Recommend
CEO approval
Business Outlook

Pros

- Pay and benefits were above average - Off-site company meeting in Irving, TX was fun and fully reimbursed (flight and hotel) - Smaller, tight knit team for licensed calls

Cons

- Training for myself and one fellow new hire took 10 months to complete (most of it was spent in Underwriting vs. customer service). - Manager of customer service call center spoke unprofessionally and rudely in public (via company’s Teams) to myself and others, which she escalated and led to me resigning. - “Offline” work in between phone calls, as most call centers do not expect this from us - Rotating the licensed reps to be in the unlicensed queue (due to volume and not enough staff) more often than was initially promised caused a strain and burnout fast.

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