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Porch Group

Engaged Employer

Porch Group reviews

Not setting up sales for success. Cramped like sardines - Local Market Specialist Porch Group Employee Review

1.0
Dec 20, 2014
Local market specialist
Recommend
CEO approval
Business Outlook

Pros

Location in Eastlake is convienient. My co workers work extremely hard. Many put in over 50 hours a week. Friday all team lunches

Cons

They cramp us in like sardines. I wish they would have told me this when I was hired. It is so cramped in the call center that many reps have to cover their headsets with a notebook. The tables are only a few feet long with no dividers, reps across and on both sides. It is embarassing and extremely tough to sell in this environment. Pay is low compared to other tech sales. Benefits are sub par. Noft a well balanced work/life environment. You will be expected to put in 50 hours and micromanagement is rampant. Seems like they hire young graduates to take advantage of because they do not know any better.

Explore other reviews about Porch Group

5.0
May 14, 2026
Sales
Recommend
CEO approval
Business Outlook

Pros

Great team. Enjoy working with everyone.

Cons

High incentives would be nice.

4.0
Apr 11, 2026
Licensed customer service agent
Recommend
CEO approval
Business Outlook

Pros

- Pay and benefits were above average - Off-site company meeting in Irving, TX was fun and fully reimbursed (flight and hotel) - Smaller, tight knit team for licensed calls

Cons

- Training for myself and one fellow new hire took 10 months to complete (most of it was spent in Underwriting vs. customer service). - Manager of customer service call center spoke unprofessionally and rudely in public (via company’s Teams) to myself and others, which she escalated and led to me resigning. - “Offline” work in between phone calls, as most call centers do not expect this from us - Rotating the licensed reps to be in the unlicensed queue (due to volume and not enough staff) more often than was initially promised caused a strain and burnout fast.

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