Needs To Be Unionized - Customer Service Associate Portland General Electric Employee Review

This company likes to flaunt that it is very progressive and that it is customer first. The company will also fill you with nonsense that they respect your opinion and value our customers or employees. I could provide endless examples of how the company doesn't care and how management here will just sit on their hands and blame the CSA's for most faults with a fundamentally challenged company. 1 Example regarding our recent outages company refuses to update the call back feature for restoration for weeks as this was causing customers grief and employees due to people going home and still no power. Management will drag their feet when their card is called but expect premier service from their advisors. "Which by the way our customers love speaking with advisors" They hate our digital experience and lack of accountability that falls on management not us CSA's. While the CSA's work tireless hours our management teams will either be on their phones facebook or golfing yes golfing. A management team that is not truly invested and has shown they actually do not understand the job that they are managing will fail countless times. The fact has been proven they don't actually understand our job, tools or verbiage that we use. In team meetings you will find that when John or Maria Pope are in the building they specifically ask us not to mention our problems we are going through so that they can hide how bad the place really is. In reality for this job to succeed it needs to be unionized. Your voice will not be heard in this position and it continues to deteriorate everyone is begging to get out of here so don't make the mistake of coming in. This is a common consensus within the entire center. Its very sad actually.