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Portland General Electric

Engaged Employer

You can find a better job. - Customer Service Representative Portland General Electric Employee Review

2.0
Nov 1, 2023
Recommend
CEO approval
Business Outlook

Pros

1 - Team time is a great break from calls and you can relaxing time with your coworkers. 2 - Pay is good but only to keep you there

Cons

1 - They choose favorites and you can't climb the ladder higher unless you know upper management 2 - They promise they will look out for you and want you to succeed but it is only to make themselves look good as a supervisor

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Portland General Electric Response
2y
We appreciate your candid feedback and the time you took to share your experience with us, and we take your concerns seriously. We strive to create a positive and supportive work environment for all our employees, and your feedback helps us identify areas where we can improve. Creating a positive and inclusive work environment is a top priority for us. We're concerned to hear that you didn't feel supported by your managers. Our HR team is available to address any concerns related to workplace dynamics, and we have processes in place to ensure that everyone is treated with respect and professionalism. Your feedback is invaluable to us as we continuously strive to enhance our company culture and work experience. We would welcome the opportunity to learn more about your concerns and any specific suggestions you might have. If you're open to it, we encourage you to reach out to our HR department directly at 503-464-7250 so we can have a more in-depth conversation. Thank you, Sequoia

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5.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to build a career. There are strong opportunities for internal movement and development, and leadership genuinely seems to care about employees and the culture. The benefits are excellent, particularly the retirement and 401(k) programs. Like any publicly traded company, there is a focus on performance, accountability, and delivering results, so if you’ve worked in an environment that reports earnings and manages to shareholder expectations, you’ll find the pace and expectations familiar. Overall, a purpose-driven organization with meaningful work and good people.

Cons

- company in transition -communication noise

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2.0
Apr 24, 2026
Recommend
CEO approval
Business Outlook

Pros

The benefits at PGE are wonderful. 401k Match, a healthy amount of PTO, health support, and the pay is top notch.

Cons

There is a toxic culture being spread in Human Resources right now. There is a lack of fairness and trust being displayed by senior leadership. Most don't feel trusted to do their jobs as they constantly feel watched and monitored. There is a view of favoritism happening and it's noticed by many, observing the lack of flexibility around work life balance, hours and child/elder care responsibilities. There are many out on a leave of absence due to these stressors affecting people who were once healthy excited workers. You can see on their faces how people's health is taking a toll. SLT talks about how your mental and physical health is important, but it feels more like a liability. And in the end, there are overall feelings of if you leave, it's totally okay because they'll just replace you with someone they know. And they don't seem to care.

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