Incompetance is king - Customer Service Representative Pratt Industries Employee Review

1.0
May 13, 2013
Recommend
CEO approval
Business Outlook

Pros

I'm glad to be employed. Some of the co-workers are good to work with. Unfortunately that's it.

Cons

This is the most inept, incompetant, lazy, self-centered, finger-pointing place I've ever worked. The are all about the customer, which sounds great except for the fact that they will do anything the customer asks for, no matter the cost. Emergency orders that disrupt every other customer's schedule (at no extra charge); the customer changes their price between the quote and the PO, we'll process it no problem. No accountability. Orders are routinely shipped but never billed or tracked. Defective product is shipped constantly. Management won't tell you directly if there's an issue, they'll tell someone in another dept. to tell you about it. If you question something, it's seen as a personal attack and is met with a very defensive attitude. Communication is terrible and everything is done as a reaction. Very little pro-activitiy for anything. The focus is numbers, certainly not the employees.

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5.0
May 11, 2026
Recommend
CEO approval
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Pros

Good experience for tax dept

Cons

It has a really small team

4.0
Jan 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Job security is good and they are flexible with remote work, but it is location dependent and up to the manager. Almost all of the people I work with are really great.

Cons

The health insurance sucks. Super high deductibles. Standard yearly raises are only 3% which doesn’t track with inflation. It’s like getting a pay decrease every year. There is very little chance of growth, so you tend to get stuck with no place to go. It’s my opinion that the billionaire owner is out of touch with what regular people need to survive and thrive.

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