Damage Control - Senior Customer Service Representative Premera Blue Cross Employee Review

1.0
Dec 9, 2016
Recommend
CEO approval
Business Outlook

Pros

This was a great job to learn about the issues and politics about the ACA, and health care. It gave me a more informed view when voting, and I was able to help people in my life understand their health insurance more and help those know which questions to ask.

Cons

If you don't quite fit into the corporate scene people are not very to you. There are many young people who haven't had a lot of exposure to a variety of people, and who want very much to get ahead in the company. Some people had an unexpressed jealousy of my education and went out of their way to make me look bad instead of helping me learn things like the computer system and the different policies. When I come spoke up about the specific of how contemptuous backup support was when I asked questions, I faced a lot of gas-lighting. When I asked direct questions or explained how problematic training was, trainers used to report me to management to say that I was being difficult. Really, I was standing up for my right to learn during training. It took months, emotional turmoil, and persistence on my part to help management realized how biased they were and get them to listen to both sides before making judgments. Though ultimately management did listen to me and even agreed with me, there was still a lot of covering up of past mistakes while ostracizing people with valid criticism. This dynamic was made worse by the constant worry of losing one's job and the inadequate pay offered to employees. People were obsessed with approval, so they could establish job security and move up to making more money, instead of doing the right thing. There was a huge fear of making mistakes and therefore were more interested in "looking smart" than in learning from mistakes. This happens when job expectations are unrealistic. As a side note, the job in customer service is very unhealthy. Sitting for 8 hours a day with cake and pizza rolling around created many huge people around the company. I gained 30 pounds in less than a year, all of which simply started melting away the moment I left the company and returned to my original career.

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Premera Blue Cross Response
9y
It sounds like your time with Premera did not get off to the best start. We appreciate you providing that feedback in real time to ensure everyone involved could improve. Technology is a primary focus for Premera. It's important that our employees and our customer have quality tools that make our daily business simple and easy. We hope to see exciting developments in this area in the near future. Thank you for your response. We wish you the best in the future.

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5.0
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CEO approval
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Pros

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Cons

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1.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote job Good pay Decent Benefits

Cons

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