Not all management is crated equal - Senior Customer Care Representative Premera Blue Cross Employee Review

1.0
Jun 11, 2017
Recommend
CEO approval
Business Outlook

Pros

Great coworkers, decent benefits, telecommuting, fair wages and great initial training.

Cons

If you are lucky enough to get a supervisor that knows what they are doing and knows how to be a supervisor you will do well. However, if you get one of the many supervisors that should not be in the role...good luck. I watched one team get fired one by one because that supervisor didn't lime those people. She made things up with out offering proof or following co.pany policy. People used to have opportunities to correct mistakes but those pros were nor afforded that opportunity. They say are culture is changing, and I agree, but for the worse.

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Premera Blue Cross Response
9y
We appreciate you sharing that you find Premera's compensation, benefits, and training valuable. Coaching and development of Premera employees is vital to both the employee and the organizations success. We would like to clarify that if an employee is terminated from Premera, it is not a decision made lightly. However, we recognize that seeing someone released from the company can feel unsettling to those team members who remain. We'd like to encourage you to reach out to your Leader if you have questions. Please keep in mind that Leaders and Human Resources don't share the specific information regarding employee terminations out of respect and privacy for the employee. Reports made to Premera's ethics line are listened to and taken seriously. Should you have concerns or if you would like to discuss the ethics process further, you're welcome to seek resources available on our intranet or speak with Human Resources for more information.

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5.0
Jun 18, 2026
Recommend
CEO approval
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Pros

The benefit package can't be beat

Cons

Requiring workers to come into office

1.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote job Good pay Decent Benefits

Cons

Overbearing, toxic management who don't really care about you as a person and your health, it's all about getting those numbers, I'm guessing that is how they receive their bonuses. People on the "team" who are not nurses makes you question why they needed some that were RN's. Unclear goal, unsure what it is that this position actually does for their members. Micromanagement.

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