Senior Customer Service Rep - Customer Service Representative Premera Blue Cross Employee Review

Management changes the metric requirements too much. It's never consistent in what they want. Your call time is too low, then it's too high, then it's too low again. Middle management micromanages way too much and doesn't let their team just do their job. When upper management gets involved, it starts off like they are going to be helpful but nothing ever changes, and the ball gets dropped a lot on the csr's. During the interview process they reel you in with promises for growth and opportunity, but that seems to only exist in the main office by Seattle. If you are in Spokane, opportunity is pretty no existant.