Senior customer service representative - Senior Customer Service Representative Premera Blue Cross Employee Review

High stress, very unhealthy job. This position requires you to sit at a desk tied to a head set your entire shift. There is not only stress from customers yelling at you all day but also from the rediculous standards management expects from you. They time your bathroom breaks and expect you to work projects but won't allow you off the phone time to complete tasks. The passport to perks is becoming a joke, this year it gave me a $1.00 discount on silverwood tickets and the passport to perks app keeps closing out, so that $1.00 in savings cost me more than a half hour dealing with the app. The perks/rewards when I started were ten times better than they are now. High turn over of employees