When I was hired, I was informed that my training period would last 8 -12 weeks. However, my training lasted for only 5 weeks because it was Open Enrollment. Consequently, my training was rushed and unorganized. To make matters worse, my class trainer was extremely unprofessional. She halted class on TWO separate occasions to buy concert tickets. It was a joke. But no one was laughing when I taking live calls after 5 short weeks of sloppy training. I heavily realied on the Tech Support Specialists for guidance, but they were usually slow to respond, condescending and generally unhelpful.
