My time at Premera was very disappointing. - Customer Service Representative Premera Blue Cross Employee Review

Where to start? The training was not up to par for what you actually go through with the members. The company is stuck in 1990. No outside email and members having to fax or mail in paperwork instead of an email system. The procedures were written very poorly to make them more confusing that they needed to be. It seemed to me that the company cared more about how you did something by a procedure instead of looking outside of the box for a resolution to satisfy the member. Kind of an oh well attitude.