Pros
Good pay and benefits, telecommuting is encouraged.
Cons
Employees that the Team Leads likes can do no wrong. If a coworker doesn’t like your bullied and treated horrible! I was treated unfairly despite the fact I had good feed back on calls that were coached. I was promoted twice within 6 months, told how amazing I was doing and impressed by my knowledge. Management noticed how bad coworkers were treating me, Team Lead was really upset and admitted I was being harassed and bullied. I was promised that it would dealt with, next thing I am being question about a report that “HR” was curious about. I was fired for a policy I had not even heard a week after my Team Lead promised to take care of the harassment. Plain and simple I was fired in retaliation and to make it worse my final paycheck showed my raise from my yearly review that was done days before the harassment being identified. Wrongful termination and a toxic hostile work environment.