Pros
There are some extremely intelligent, hardworking and helpful people who work here. The pay and benefits are average.
Cons
Be prepared for constant change with no real direction of where you are going and what you are supposed to do. Since 2019, Customer Success (CS) has re-org'd every 9-12 months, resulting in no one knowing what their roles and responsibilities are. This is a direct reflection of CS leaders' inability to develop a sound strategy and actually be able to implement it. In essence, CS leaders talk a good game but have no clue about developing strategy, operationalizing it, and leading teams, as most have been promoted because of who they know rather than because of any value they bring. There is no work-life balance, and if you are a good worker, they will exploit you by overloading you with accounts and additional work. When you ask CS leaders for their input to aid in bringing our members value, they talk a "good" game but they don't have anything to offer.