Great Culture - Director of Client Operations Premise Health Employee Review

Great work culture, flexibility, and pay

I have no cons to list

Great company to work for with strong leadership support and a team culture that genuinely cares about employee wellbeing and growth. Premise invests in continuing education, development opportunities, and provides great resources for both professional and personal health. I’ve especially appreciated the focus on whole-person wellness through programs like Sonic Boom, which makes healthy habits fun, engaging, and community-driven. Leadership is approachable, supportive, and encourages innovation and collaboration across teams.

As a large healthcare organization, some systems and processes can feel a bit outdated, especially with how quickly technology and the fitness industry evolve. That said, because Premise is a healthcare company, everything has to go through extensive vetting for compliance and safety, which is understandable. There are also a lot of policies and standardized procedures that don’t always perfectly translate to the fitness side of operations since many are built more around healthcare models. The environment can be stricter at times, but leadership is generally open-minded, willing to listen to feedback, and continues to evolve as the fitness and wellness division grows.