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Premium Retail Services

Part of Acosta Group

Engaged Employer

Zone Specialist - Zone Specialist Premium Retail Services Employee Review

4.0
Mar 27, 2016
Recommend
CEO approval
Business Outlook

Pros

This was a good job for me for the two years I was with them. I started with a weekend project that paid very well, then moved to the Pet Program (wouldn't recommend them) then into Merchandising. My RMM quit about a month after I started, which was surprising, so I was asked by an RMM in another district if I was interested in Field Merchandising during 4th quarter. I knew that by working with the Pet Program and Field Merchandising I would be working full-time during 4th and 1st quarters, so I did it. My new RMM for Merchandising was great and I have great things to say about her, especially since she had been a Field Rep for 5 years before being moved up. The RMM for the Pet Program was another story. Can you say "incompetent or unorganized"? That's what he was. He was the reason I left---I wanted to work only Merchandising but he wouldn't let me go. Reporting and calendaring system (QTRAX) are very easy to work with. That is a very big plus for PRS. Keep in mind that my star ratings are based on my personal experience.

Cons

Deadlines are too close sometimes when your RMM gives you alot of work. Company is top-heavy with middle management. I've heard from other Merchandising companies that PRS is loosing entire contracts and/or pieces of those contracts. Pay is really low (a few cents over minimum wage) and, of course, there are no benefits.

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Premium Retail Services Response
10y
Thanks for your candid feedback and your kind words about your RMM and our QTrax solution. We value your thoughts.

Explore other reviews about Premium Retail Services

5.0
Feb 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Made my own schedule every week.

Cons

Management wasn’t super helpful all the time.

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Premium Retail Services Response
4mo
Thank you for your review. We’re glad to hear you valued the flexibility and independence of the role. We also appreciate your honest feedback regarding management support. We’re always working to improve communication and ensure our employees feel supported in their roles.
2.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

I have an amazing supervisor

Cons

Jobs assigned to you are 100% your responsibility. Only part-time without benefits but I get assigned about 40 hrs a week. You get assigned an overwhelming amount of tasks that most often cannot be completed in time and you get penalized then. No raises ever. Constant driving, sometimes up to over a hour away, which you do not get reimbursed for the commute to your 1st store unless its over 60 miles away. Get reimbursed for only 1/3 per gallon if gas, which is much, much lower than the IRS issued rate. You don't automatically get paid for the time of driving between stores unless you explicity specify it in your time sheet; something they don't tell you either. I have an amazing supervisor, but my area is understaffed and the turnover rate is high. I cover 2 zones within my area. I frequently work 10-12 hr days, Monday to Saturday, for only $14 per hr. Workers who worked for Premium before the merge between Crossmark to Premium get paid much more, but the Reps who came from Crossmark did not get a raise to meet that level.

3
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