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Premium Retail Services

Part of Acosta Group

Engaged Employer

Used to be great - Anonymous employee Premium Retail Services Employee Review

2.0
Dec 16, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

When I started with Premium, it was a great company with an amazing culture. Lots of different programs and a great energy.

Cons

After the acquisition, the company culture changed greatly and so did a lot of procedures. HR became pretty much unavailable to employees and needs would require months of repeat requests with no response. The environment felt very toxic and the new leadership definitely prioritized dollars over humans. The few good leaders that were left are no longer there so no one there feels much like they care about employees. Tactics seem borderline unethical at this point and it is not a good place to be.

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Premium Retail Services Response
5mo
Thank you for sharing your perspective and for your many years of dedication to Premium Retail Services. We’re glad to hear that your early experience was positive and that you valued the culture and energy of the company. We’re sorry to hear that changes over time affected your experience and that you felt unsupported. Your feedback is important, and we take it seriously as we continue to evaluate how we can maintain a positive, transparent, and supportive environment for all employees.

Explore other reviews about Premium Retail Services

5.0
Feb 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Made my own schedule every week.

Cons

Management wasn’t super helpful all the time.

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Premium Retail Services Response
3mo
Thank you for your review. We’re glad to hear you valued the flexibility and independence of the role. We also appreciate your honest feedback regarding management support. We’re always working to improve communication and ensure our employees feel supported in their roles.
2.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

I have an amazing supervisor

Cons

Jobs assigned to you are 100% your responsibility. Only part-time without benefits but I get assigned about 40 hrs a week. You get assigned an overwhelming amount of tasks that most often cannot be completed in time and you get penalized then. No raises ever. Constant driving, sometimes up to over a hour away, which you do not get reimbursed for the commute to your 1st store unless its over 60 miles away. Get reimbursed for only 1/3 per gallon if gas, which is much, much lower than the IRS issued rate. You don't automatically get paid for the time of driving between stores unless you explicity specify it in your time sheet; something they don't tell you either. I have an amazing supervisor, but my area is understaffed and the turnover rate is high. I cover 2 zones within my area. I frequently work 10-12 hr days, Monday to Saturday, for only $14 per hr. Workers who worked for Premium before the merge between Crossmark to Premium get paid much more, but the Reps who came from Crossmark did not get a raise to meet that level.

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