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Premium Retail Services

Part of Acosta Group

Engaged Employer

View Premium as a stepping stone until another job - Field Representative Premium Retail Services Employee Review

1.0
Jan 12, 2012
Recommend
CEO approval
Business Outlook

Pros

Flexibility in hours, works great around other projects/assignments/personal duties

Cons

Little to no respect for employees. Way too much printing required without any compensation. Unreasonable expectations-One client required a SD Card or 'clip' to be sent back to management after board changes. Management stated they didn't receive the 'clip'. The product was sent in the mail. Was informed, I would deducted $25.00 out of pay of a fault of U.S.P.S. When I protested this-never signed any paperwork agreeing to a $25.00 deduction, was threaten with the assignment being taken away. No Joke. Offered to do U.S.P.S. tracking with return receipt and kindly asked for them to pay for it. Was told a frank no, very rudely for this idea. Hours all over the place-I.E. When they 'need' you, they will schedule hours beyond belief. When they don't, employees are lucky to get hours of the gas to drive around from assignment to assignment. Have to fight tooth and nail for mileage and even then, they try their best not to pay it. Will wear your car out. There are better companies. Take this as a short-term job only and then, find something else and move on.

Explore other reviews about Premium Retail Services

5.0
May 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It was a great experience

Cons

The mileage change effected a lot of us

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Premium Retail Services Response
3w
Thank you for taking the time to share your feedback and for being part of the Premium team. We’re glad to hear you had a great experience overall. We understand the recent mileage reimbursement changes impacted many employees and appreciate you sharing your perspective. After conducting extensive research, we believe our compensation and mileage reimbursement rates align with current industry standards, though we recognize experiences and viewpoints may vary. Feedback like yours helps us continue evaluating how we support our teams.
2.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

1. It was definitely a great perk being able to create our own schedules to some extent; 2. Working independently was great; Having several stores to go to and a variety of tasks made the job more interesting and fun, and you learn a lot.

Cons

1. Very difficult to complete tasks in the time allotted - you work a lot of hours for free. They tell you to stop and checkout at the end of time, however the app doesn't allow you to checkout. 2. Management was extremely lacking on management, leadership, and especially people skills. We never heard from heard. If we had a question, the answer was always "do the best you can". 3. Like I said, zero communication. When I first started I was apparently working my position, and covering another without knowing. I was very stressful and chaotic, although I chalked in up to just being new. Not so, It was from working two positions. When another person was hired 3 months later I all of a sudden lost a lot of hours. That's when I realized I was being used, and yes, I say used! If she would have explained to me when I started what the situation was, I would have had no problem, but when you put a brand new person in this situation and they are struggling, it would be a nice decision on the managers part to communicate the situation and reassure me that I am not going crazy.

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