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Premium Retail Services

Part of Acosta Group

Engaged Employer

Area Account Manager - Anonymous employee Premium Retail Services Employee Review

1.0
Jul 30, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good pay,flexible schedule however that is not so much as a pro for PRS that is just because the clients provide that to us as guide lines.

Cons

This experience was one of the worst. Due to leadership in headquarters not knowing how to handle such delicate relationships with clients they are losing all there business. Once contracts are terminated with PRS from clients. They look for any reason to get rid of the teams in field. However they need to look at there employees in charge of the program failing and wonder what could have been changed. I was harassment till my final day that went on for approximately three months. Being questioned about my job and expenses however those are the questions you should have been asking two years ago. Such a waste to watch higher leadership ruin a great job. Never did you see them in the field or communication until they wanted to threaten people with law suits. I had also requested information from HR and it took 2 months to get a response. I hope that when clients truly care about there employees they choice a different third party company to go with. I have worked with a few different thirds party and never had such issues.

Explore other reviews about Premium Retail Services

5.0
May 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It was a great experience

Cons

The mileage change effected a lot of us

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Premium Retail Services Response
1mo
Thank you for taking the time to share your feedback and for being part of the Premium team. We’re glad to hear you had a great experience overall. We understand the recent mileage reimbursement changes impacted many employees and appreciate you sharing your perspective. After conducting extensive research, we believe our compensation and mileage reimbursement rates align with current industry standards, though we recognize experiences and viewpoints may vary. Feedback like yours helps us continue evaluating how we support our teams.
2.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

I have an amazing supervisor

Cons

Jobs assigned to you are 100% your responsibility. Only part-time without benefits but I get assigned about 40 hrs a week. You get assigned an overwhelming amount of tasks that most often cannot be completed in time and you get penalized then. No raises ever. Constant driving, sometimes up to over a hour away, which you do not get reimbursed for the commute to your 1st store unless its over 60 miles away. Get reimbursed for only 1/3 per gallon if gas, which is much, much lower than the IRS issued rate. You don't automatically get paid for the time of driving between stores unless you explicity specify it in your time sheet; something they don't tell you either. I have an amazing supervisor, but my area is understaffed and the turnover rate is high. I cover 2 zones within my area. I frequently work 10-12 hr days, Monday to Saturday, for only $14 per hr. Workers who worked for Premium before the merge between Crossmark to Premium get paid much more, but the Reps who came from Crossmark did not get a raise to meet that level.

3
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