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Premium Retail Services

Part of Acosta Group

Engaged Employer

Do NOT work for them. RUN AWAY - Cashier/Barista Premium Retail Services Employee Review

1.0
Feb 5, 2019
Recommend
CEO approval
Business Outlook

Pros

Only pro I can think of is my fellow associates

Cons

Everything else. Management is unreliable and extremely difficult to get ahold of for anything, even something as serious as stealing. We had a massive issue of cash coming up missing, and our team leader has just quit, we were just left alone with no supervisor and trying to manage by ourselves, and the person who was taking the money was extremely obvious. I actually was able to witness this person stealing and contacted two different managers through text, phone call, and email providing all my evidence and nothing was done and the employee still works there today. Stuff like this happens ALL the time. They don’t care about you!!! I’m a full time, independent college student and this was my only job, when I get a phone call on my way to work with a lady telling me that “my employment with PR as of today is effectively discontinued” no explanation as to why, and turns out all my other associates received the same phone call. NO warning NO explanation NO pay for already scheduled shifts. Just a 30-second unemotional phone call saying sorry you’re fired with no notice or reason and hope you find another job within the next week so you can pay your bills. This company is a SCAM. Please do NOT work here. It messed up my life and forced me to have to borrow even more money to pay for my bills. I’m lucky I have family who can help me in a pinch, but other people aren’t so fortunate and have kids, bills, medical issues, etc. Evil company.

Explore other reviews about Premium Retail Services

5.0
Feb 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Made my own schedule every week.

Cons

Management wasn’t super helpful all the time.

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Premium Retail Services Response
4mo
Thank you for your review. We’re glad to hear you valued the flexibility and independence of the role. We also appreciate your honest feedback regarding management support. We’re always working to improve communication and ensure our employees feel supported in their roles.
2.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

I have an amazing supervisor

Cons

Jobs assigned to you are 100% your responsibility. Only part-time without benefits but I get assigned about 40 hrs a week. You get assigned an overwhelming amount of tasks that most often cannot be completed in time and you get penalized then. No raises ever. Constant driving, sometimes up to over a hour away, which you do not get reimbursed for the commute to your 1st store unless its over 60 miles away. Get reimbursed for only 1/3 per gallon if gas, which is much, much lower than the IRS issued rate. You don't automatically get paid for the time of driving between stores unless you explicity specify it in your time sheet; something they don't tell you either. I have an amazing supervisor, but my area is understaffed and the turnover rate is high. I cover 2 zones within my area. I frequently work 10-12 hr days, Monday to Saturday, for only $14 per hr. Workers who worked for Premium before the merge between Crossmark to Premium get paid much more, but the Reps who came from Crossmark did not get a raise to meet that level.

3
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