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Premium Retail Services

Part of Acosta Group

Engaged Employer

Great Place to Work - Merchandiser/Audits Premium Retail Services Employee Review

4.0
Jun 14, 2019
Recommend
CEO approval
Business Outlook

Pros

Pick you own hours Set Location, unless you are needed elsewhere but you can say no. Easy Jobs Easy Money Easy to use system

Cons

System may be easy to use, however, you get rated out of 5 stars and some times even if you do what you're suppose to you can get marked. Even if something happens that is out of your control. I think this needs to be fixed, I understand its an automatic thing but I have been marked for stuff that was affected due to a prior employee and I'm the one getting penalized. Some stores can't/won't work with you and the questions for certain things need to have a broader definition or range. Having questions with answers like "Manager refused" or "Store does this themselves and would not allow me to" on ALL questions that ask about doing a specific job would be great!

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Premium Retail Services Response
7y
Thanks for your review! While some of the five-star review processes are automated, we do have live specialists that review some of the factors that go into the rating. If you are having issues with your star rating, we encourage you to talk to your manager.

Explore other reviews about Premium Retail Services

5.0
May 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It was a great experience

Cons

The mileage change effected a lot of us

1
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Premium Retail Services Response
2mo
Thank you for taking the time to share your feedback and for being part of the Premium team. We’re glad to hear you had a great experience overall. We understand the recent mileage reimbursement changes impacted many employees and appreciate you sharing your perspective. After conducting extensive research, we believe our compensation and mileage reimbursement rates align with current industry standards, though we recognize experiences and viewpoints may vary. Feedback like yours helps us continue evaluating how we support our teams.
2.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

I have an amazing supervisor

Cons

Jobs assigned to you are 100% your responsibility. Only part-time without benefits but I get assigned about 40 hrs a week. You get assigned an overwhelming amount of tasks that most often cannot be completed in time and you get penalized then. No raises ever. Constant driving, sometimes up to over a hour away, which you do not get reimbursed for the commute to your 1st store unless its over 60 miles away. Get reimbursed for only 1/3 per gallon if gas, which is much, much lower than the IRS issued rate. You don't automatically get paid for the time of driving between stores unless you explicity specify it in your time sheet; something they don't tell you either. I have an amazing supervisor, but my area is understaffed and the turnover rate is high. I cover 2 zones within my area. I frequently work 10-12 hr days, Monday to Saturday, for only $14 per hr. Workers who worked for Premium before the merge between Crossmark to Premium get paid much more, but the Reps who came from Crossmark did not get a raise to meet that level.

3
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