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Premium Retail Services

Part of Acosta Group

Engaged Employer

Think twice or you'll find yourself in a very frustrating position - Management Premium Retail Services Employee Review

2.0
Aug 12, 2013
Recommend
CEO approval
Business Outlook

Pros

Plenty of work. Tons of available OT even though they say there isn't. PRS is typically operating a day behind.

Cons

The upper mgmt lacks the ability to make a decision. Mid-level mgmt lacks the permission to make a decision. I was quite embarrassed to be working for PRS at times. If any of it's clients ever actually found out what they were paying for PRS would be out of business. They have no business ethics and oversell the companies ability and expect it overworked and underpaid employees to make them shine when their feet are to the fire with a client who threatening to walk.

Explore other reviews about Premium Retail Services

5.0
Jan 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Team, Very Friendly, and received lots of support

Cons

Sometimes there wouldn't be any early enough communication

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Premium Retail Services Response
5mo
Thank you for sharing your experience and for the positive feedback. We’re happy to hear you found the role fulfilling and felt supported by a friendly, collaborative team. We also appreciate your note on communication and are continually working to improve timely and proactive updates. We wish you continued success in your next chapter and thank you for your contributions.
2.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

1. It was definitely a great perk being able to create our own schedules to some extent; 2. Working independently was great; Having several stores to go to and a variety of tasks made the job more interesting and fun, and you learn a lot.

Cons

1. Very difficult to complete tasks in the time allotted - you work a lot of hours for free. They tell you to stop and checkout at the end of time, however the app doesn't allow you to checkout. 2. Management was extremely lacking on management, leadership, and especially people skills. We never heard from heard. If we had a question, the answer was always "do the best you can". 3. Like I said, zero communication. When I first started I was apparently working my position, and covering another without knowing. I was very stressful and chaotic, although I chalked in up to just being new. Not so, It was from working two positions. When another person was hired 3 months later I all of a sudden lost a lot of hours. That's when I realized I was being used, and yes, I say used! If she would have explained to me when I started what the situation was, I would have had no problem, but when you put a brand new person in this situation and they are struggling, it would be a nice decision on the managers part to communicate the situation and reassure me that I am not going crazy.

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