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Premium Retail Services

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Cluster - Retail Merchandiser Premium Retail Services Employee Review

1.0
Jan 21, 2020
Recommend
CEO approval
Business Outlook

Pros

*shrugs* *shrugs* *shrugs* *shrugs* *shrugs*

Cons

Highly disorganized, spent too much time trying to find supplies, not enough supplies because people lose stuff and steal, no training but it was expected you know how to do every type of reset within 2 weeks even though it's impossible for you to have learned everything only doing one area per week, pay was wrong every week, managers were in arrested development, they were rude, immature, not logical, didn't understand simple questions. There were a lot of slackers that got away with being on their phone, talking and not working. Then the people who actually were working at a steady pace were expected to compensate for them. Most of the managers for the actual store were also awful. They watched you like a hawk and would complain even if you stopped to talk about something work related. It was like an open air prison. There wasn't enough to do if you worked fast enough. But they would still complain if you slowed down so you would have something to do the whole time. It was a catch 22. I've never dealt with such illogical expectations at a job before this one. What a crazy, uncontrolled environment.

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Premium Retail Services Response
6y
Thank you for your review. We encourage a respectful workplace for all of our employees. If you have specific examples that contradict this, we urge you to email reviews@premiumretail.com so that we can address them. In regards to training, we currently invest heavily in employee development and training; however, we do agree there is always room for improvement. We will share your concerns with our training department so we can continue to grow.

Explore other reviews about Premium Retail Services

5.0
Feb 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Made my own schedule every week.

Cons

Management wasn’t super helpful all the time.

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Premium Retail Services Response
4mo
Thank you for your review. We’re glad to hear you valued the flexibility and independence of the role. We also appreciate your honest feedback regarding management support. We’re always working to improve communication and ensure our employees feel supported in their roles.
2.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

I have an amazing supervisor

Cons

Jobs assigned to you are 100% your responsibility. Only part-time without benefits but I get assigned about 40 hrs a week. You get assigned an overwhelming amount of tasks that most often cannot be completed in time and you get penalized then. No raises ever. Constant driving, sometimes up to over a hour away, which you do not get reimbursed for the commute to your 1st store unless its over 60 miles away. Get reimbursed for only 1/3 per gallon if gas, which is much, much lower than the IRS issued rate. You don't automatically get paid for the time of driving between stores unless you explicity specify it in your time sheet; something they don't tell you either. I have an amazing supervisor, but my area is understaffed and the turnover rate is high. I cover 2 zones within my area. I frequently work 10-12 hr days, Monday to Saturday, for only $14 per hr. Workers who worked for Premium before the merge between Crossmark to Premium get paid much more, but the Reps who came from Crossmark did not get a raise to meet that level.

3
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