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Premium Retail Services

Part of Acosta Group

Engaged Employer

Some days I smile. Some days I cry. - Anonymous employee Premium Retail Services Employee Review

2.0
Jan 25, 2020
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Same shift every day which is nice. I can plan a personal schedule around my shifts. My manager helps as much as she can. Pleasant work location in store. The associates are very welcoming.

Cons

There really aren’t incentives for strong performers (i.e. bonuses, spiffs) which is disappointing when you have a strong sales month. A contest was held prior to Christmas for the Sales Specialists if a national goal was met which would open the door for a spiff if the Sales Specialist met his/her individual store goals. The results, whether good or bad, were not shared with the specialists. The lack of communication on this was very disappointing. The medical benefits for full time are too expensive resulting in going without coverage. Professional growth potential is very limited and higher level managers emphasize how you really have to go out and “earn” a promotion. Communication is primarily in the form of group chats with limited live conversations between team members.

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Premium Retail Services Response
6y
Thank you for taking the time to provide feedback. We recognize there are always areas to improve. Due to the size of our company, communication is always an area we're innovating through processes and tools. If you can identify a solution to a problem, please share your thoughts with your manager.

Explore other reviews about Premium Retail Services

5.0
May 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It was a great experience

Cons

The mileage change effected a lot of us

1
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Premium Retail Services Response
2mo
Thank you for taking the time to share your feedback and for being part of the Premium team. We’re glad to hear you had a great experience overall. We understand the recent mileage reimbursement changes impacted many employees and appreciate you sharing your perspective. After conducting extensive research, we believe our compensation and mileage reimbursement rates align with current industry standards, though we recognize experiences and viewpoints may vary. Feedback like yours helps us continue evaluating how we support our teams.
2.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

I have an amazing supervisor

Cons

Jobs assigned to you are 100% your responsibility. Only part-time without benefits but I get assigned about 40 hrs a week. You get assigned an overwhelming amount of tasks that most often cannot be completed in time and you get penalized then. No raises ever. Constant driving, sometimes up to over a hour away, which you do not get reimbursed for the commute to your 1st store unless its over 60 miles away. Get reimbursed for only 1/3 per gallon if gas, which is much, much lower than the IRS issued rate. You don't automatically get paid for the time of driving between stores unless you explicity specify it in your time sheet; something they don't tell you either. I have an amazing supervisor, but my area is understaffed and the turnover rate is high. I cover 2 zones within my area. I frequently work 10-12 hr days, Monday to Saturday, for only $14 per hr. Workers who worked for Premium before the merge between Crossmark to Premium get paid much more, but the Reps who came from Crossmark did not get a raise to meet that level.

3
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