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Premium Retail Services

Part of Acosta Group

Engaged Employer

Dont recommended - Sales Representative Premium Retail Services Employee Review

1.0
Jul 21, 2020
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule, nothing else,that's it.. ..

Cons

Where do I start, All this applies to part-timers in the field. I doubt they have any full timers., No raises in over two years. Cost of living goes up but not your pay. It's basically a minimum wage job.. No fuel/mileage reimbursement, which other companies do.. No bonuses, while other vendor/ merchandise companies were giving bonuses to its field workers during the height of the COVID19 epidemic working in the field and risking our health and the health of our family members this company did nothing. No vacation for part timers,,, giving part timers say 3 days a year wont break the company.. If you get called for Jury Duty and are chosen the company does not pay you.. meaning make up the difference, All you get is whatever Jury Duty pays you,which isn't much And worse of all Funeral pay.. If somebody in your family passes, parent,sibling or worse spouse or child, you get time off but no pay. All you will get is probably a card in the mail.And I doubt that will even happen .All they care about is store coverage, and that the work gets done..You never hear from your manager unless you do something wrong.. No thanks for doing a good job.. And the rating system they have, means nothing .. It does nothing, I dont see why employees are so concerned with getting 5 stars. And recently they reduced employees hours and store counts. With no warning. I went from 30 hours a week down to 20 or less.. I had three stores, now by middle of August I'll have one.. Really.. I'm supposed to pay my bills on that.. That's a BIG chunk of pay to lose.. We all have bills to pay. And if somebody leaves the company instead of assigning those stores to a current employee, they go out and hire a new employee.I doubt the owners of the company have any idea what's going on..They most likely have that deer in the headlight look. .If could rate this company zero stars I would..

Explore other reviews about Premium Retail Services

5.0
Feb 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Made my own schedule every week.

Cons

Management wasn’t super helpful all the time.

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Premium Retail Services Response
4mo
Thank you for your review. We’re glad to hear you valued the flexibility and independence of the role. We also appreciate your honest feedback regarding management support. We’re always working to improve communication and ensure our employees feel supported in their roles.
2.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

I have an amazing supervisor

Cons

Jobs assigned to you are 100% your responsibility. Only part-time without benefits but I get assigned about 40 hrs a week. You get assigned an overwhelming amount of tasks that most often cannot be completed in time and you get penalized then. No raises ever. Constant driving, sometimes up to over a hour away, which you do not get reimbursed for the commute to your 1st store unless its over 60 miles away. Get reimbursed for only 1/3 per gallon if gas, which is much, much lower than the IRS issued rate. You don't automatically get paid for the time of driving between stores unless you explicity specify it in your time sheet; something they don't tell you either. I have an amazing supervisor, but my area is understaffed and the turnover rate is high. I cover 2 zones within my area. I frequently work 10-12 hr days, Monday to Saturday, for only $14 per hr. Workers who worked for Premium before the merge between Crossmark to Premium get paid much more, but the Reps who came from Crossmark did not get a raise to meet that level.

3
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