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Premium Retail Services

Part of Acosta Group

Engaged Employer

Cool co-workers, Terrible company - Wireless Sales Consultant Premium Retail Services Employee Review

1.0
Sep 25, 2020
Recommend
CEO approval
Business Outlook

Pros

Work at Walmart store, coworkers are helpful and fun to be around, talk to a lot of cool people, direct sales manager was great.

Cons

LITERALLY EVERYTHING ELSE. This company has changed its cultural a ton. expectations are insane on its front line people even tho they under pay you on base pay and commissions. They expect 2 to 3 contract phones MINIMUM (DURING A PANDEMIC) daily when getting one out is a hard sell when you are forced to sell the phones with a contract on the phone with financing only and expensive service. Customers cant buy the phone out right or you make no money and get no credit for anything at all. A normal commission check on a good month is like 300 to 400 bucks if you are a good performer and less if you are are average or below. There is little chance for advancement if you aren't a top 4 or 5 seller in your 60 person district even if you have a degree like I had. Base hourly pay is 12 dollars an hour. most jobs in this category pay higher base and MUCH hiring commissions for all the requirements you have to go with. Finally, but most importantly, i have been working full time hours for well over 5 months, even so far as 44 hours a week for a couple months. I AM STILL CLASSIFIED AS PART TIME WITH NO PAID TIME OFF OR BENEFITS. This is a sham of a company that only cares about numbers now.

Explore other reviews about Premium Retail Services

5.0
Feb 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Made my own schedule every week.

Cons

Management wasn’t super helpful all the time.

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Premium Retail Services Response
4mo
Thank you for your review. We’re glad to hear you valued the flexibility and independence of the role. We also appreciate your honest feedback regarding management support. We’re always working to improve communication and ensure our employees feel supported in their roles.
2.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

I have an amazing supervisor

Cons

Jobs assigned to you are 100% your responsibility. Only part-time without benefits but I get assigned about 40 hrs a week. You get assigned an overwhelming amount of tasks that most often cannot be completed in time and you get penalized then. No raises ever. Constant driving, sometimes up to over a hour away, which you do not get reimbursed for the commute to your 1st store unless its over 60 miles away. Get reimbursed for only 1/3 per gallon if gas, which is much, much lower than the IRS issued rate. You don't automatically get paid for the time of driving between stores unless you explicity specify it in your time sheet; something they don't tell you either. I have an amazing supervisor, but my area is understaffed and the turnover rate is high. I cover 2 zones within my area. I frequently work 10-12 hr days, Monday to Saturday, for only $14 per hr. Workers who worked for Premium before the merge between Crossmark to Premium get paid much more, but the Reps who came from Crossmark did not get a raise to meet that level.

3
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