employer cover photo
employer logo
employer logo

Premium Retail Services

Part of Acosta Group

Engaged Employer

The flexibility and hours are great, but the lack of support from management or anyone is infuriating. - Anonymous employee Premium Retail Services Employee Review

2.0
Oct 29, 2020
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The flexibility to set and change your own schedule is unlike anywhere else! It’s such a great job to supplement with other things in life and no weekends!

Cons

Zero management support. You ask for help with things or training you need to complete your job and you either don’t receive a response or are told to just deal with it and figure it out. You have to beg and plead for anything. You aren’t listened to when you tell management what the retail clients are asking for and need. Management is spread too thin to give any real support to anyone in the field, at least in the area I worked in.

avatar
Premium Retail Services Response
5y
Thank you for taking the time to write this review. We encourage employees to keep lines of communication open with their manager. If you can share more details about your experience, please reach out to reviews@premiumretail.com

Explore other reviews about Premium Retail Services

5.0
Feb 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Made my own schedule every week.

Cons

Management wasn’t super helpful all the time.

avatar
Premium Retail Services Response
4mo
Thank you for your review. We’re glad to hear you valued the flexibility and independence of the role. We also appreciate your honest feedback regarding management support. We’re always working to improve communication and ensure our employees feel supported in their roles.
2.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

I have an amazing supervisor

Cons

Jobs assigned to you are 100% your responsibility. Only part-time without benefits but I get assigned about 40 hrs a week. You get assigned an overwhelming amount of tasks that most often cannot be completed in time and you get penalized then. No raises ever. Constant driving, sometimes up to over a hour away, which you do not get reimbursed for the commute to your 1st store unless its over 60 miles away. Get reimbursed for only 1/3 per gallon if gas, which is much, much lower than the IRS issued rate. You don't automatically get paid for the time of driving between stores unless you explicity specify it in your time sheet; something they don't tell you either. I have an amazing supervisor, but my area is understaffed and the turnover rate is high. I cover 2 zones within my area. I frequently work 10-12 hr days, Monday to Saturday, for only $14 per hr. Workers who worked for Premium before the merge between Crossmark to Premium get paid much more, but the Reps who came from Crossmark did not get a raise to meet that level.

3
See reviews by: Helpful|Rating|Date|All