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Premium Retail Services

Part of Acosta Group

Engaged Employer

Unexpectedly disappointing - Pet Ambassador and Merch Representative Premium Retail Services Employee Review

2.0
Jul 29, 2014
Recommend
CEO approval
Business Outlook

Pros

Online reporting, local work, creating your own schedule (kinda sort of) and working at your own pace are the only pros I can think of.

Cons

Certain job pay, payment method, costs incurred to perform work. These add up quick and when weighed and measured is a big negative. You get paid on a debit card which costs money when you try to withdraw cash, even at a supposed select atms which were from the card company website that were supposed to be fee free. Debit purchases are free but I prefer cash or the money in my bank account. You can do a bank transfer but that takes even longer, 3-4 days longer because payday is on a Friday. Once an atm shorted me by $150 and it took both banks (bank whose atm it was and the pay card) it took two weeks to recoup the $150. I worked as pet ambassador and then the merchandising side. The pet ambassador work paid much better than the merchandising but the hours eventually tapered off. The cost of gas, wear and tear on my vehicle made the pet ambassador work unfeasible. The merchandising side pays less and has about the same amount hours but was local. However I found that costs which included the pay card, gas and the time to prep for the actual work which is not really included in the pay (this last someone might disagree saying they compensate for paper used and photos ect but $1.50 doesn't cover it) were the main reasons why I left the company. Once you take account of the time put into the work, the prep time before hand, cost of gas, fees from your pay card and then the actual pay, any sensible person would determine you are breaking even or profited maybe $40 for 16 to 20 hours of work and online reporting.

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Premium Retail Services Response
11y
Thank you for sharing your thoughts with us. Obviously, we wish your experience with Premium had not been one you consider disappointing. We do appreciate your candor and want you to understand that these comments are regularly shared with senior management.

Explore other reviews about Premium Retail Services

5.0
May 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It was a great experience

Cons

The mileage change effected a lot of us

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Premium Retail Services Response
3w
Thank you for taking the time to share your feedback and for being part of the Premium team. We’re glad to hear you had a great experience overall. We understand the recent mileage reimbursement changes impacted many employees and appreciate you sharing your perspective. After conducting extensive research, we believe our compensation and mileage reimbursement rates align with current industry standards, though we recognize experiences and viewpoints may vary. Feedback like yours helps us continue evaluating how we support our teams.
2.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

1. It was definitely a great perk being able to create our own schedules to some extent; 2. Working independently was great; Having several stores to go to and a variety of tasks made the job more interesting and fun, and you learn a lot.

Cons

1. Very difficult to complete tasks in the time allotted - you work a lot of hours for free. They tell you to stop and checkout at the end of time, however the app doesn't allow you to checkout. 2. Management was extremely lacking on management, leadership, and especially people skills. We never heard from heard. If we had a question, the answer was always "do the best you can". 3. Like I said, zero communication. When I first started I was apparently working my position, and covering another without knowing. I was very stressful and chaotic, although I chalked in up to just being new. Not so, It was from working two positions. When another person was hired 3 months later I all of a sudden lost a lot of hours. That's when I realized I was being used, and yes, I say used! If she would have explained to me when I started what the situation was, I would have had no problem, but when you put a brand new person in this situation and they are struggling, it would be a nice decision on the managers part to communicate the situation and reassure me that I am not going crazy.

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