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Premium Retail Services

Part of Acosta Group

Engaged Employer

Culture at the top is extremely pushy - Mobile Phone Sales Premium Retail Services Employee Review

2.0
Jun 18, 2021
Recommend
CEO approval
Business Outlook

Pros

Lots of bonus pay on top of competitive base pay

Cons

Absolutely scummy sales practices. Extremely pushy tactics. Turn over is incredibly high, compared to a normal retail/customer service position. Company culture is entirely focused on pushing every bit of sales up, this includes selling everything possible to customers with no interest in finding out the right product for a potential customer. Management levels above direct supervisors are mythological beings who you'll never speak to. Problems with their sales approach will be dismissed without any dialogue. Also another huge con was being expected to work nearly 80-100 hours regularly a week. This will cause health issues later.

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Premium Retail Services Response
4y
Thanks for sharing your feedback with us. The goal of our Wireless team is to serve and advise Walmart customers when purchasing wireless products and services. These include Postpaid, Prepaid, Wireless Accessories, and related services to support these products. Our priority is always to recommend what will best fit each customer's needs. We're sorry that you didn't feel supported in your time at Premium.

Explore other reviews about Premium Retail Services

5.0
Feb 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Made my own schedule every week.

Cons

Management wasn’t super helpful all the time.

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Premium Retail Services Response
4mo
Thank you for your review. We’re glad to hear you valued the flexibility and independence of the role. We also appreciate your honest feedback regarding management support. We’re always working to improve communication and ensure our employees feel supported in their roles.
2.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

I have an amazing supervisor

Cons

Jobs assigned to you are 100% your responsibility. Only part-time without benefits but I get assigned about 40 hrs a week. You get assigned an overwhelming amount of tasks that most often cannot be completed in time and you get penalized then. No raises ever. Constant driving, sometimes up to over a hour away, which you do not get reimbursed for the commute to your 1st store unless its over 60 miles away. Get reimbursed for only 1/3 per gallon if gas, which is much, much lower than the IRS issued rate. You don't automatically get paid for the time of driving between stores unless you explicity specify it in your time sheet; something they don't tell you either. I have an amazing supervisor, but my area is understaffed and the turnover rate is high. I cover 2 zones within my area. I frequently work 10-12 hr days, Monday to Saturday, for only $14 per hr. Workers who worked for Premium before the merge between Crossmark to Premium get paid much more, but the Reps who came from Crossmark did not get a raise to meet that level.

3
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